Customer service

General
If you are under 18 years of age you have to have permission by your guardian before ordering from us. All attempts of fraud will be reported to the police.

Not collected packages
It is up to the customer to leave a valid and correct delivery address. If viking.se gets a package in return depending on an incorrect address or that the package not has been collected at the post office, it is up to the customer to pay new freight cost.

Freight
Our standard freight cost is 22 EUR worldwide.

Receipt/Order confirmation
The e-mail confirmation which you receive when you place your order is valid as a receipt and certificate of guarantee. If you wish a paper receipt we ask you to send an e-mail to and we will of course arrange this for you. If you not have received your order confirmation within 30 minutes, please check that you have given the correct e-mail address and mail to us, and then we will send you the confirmation.

Personal data
We treat all personal data which you state to us, according to the law of personal data (PUL 1998:204). We guarantee that no data about you will be sold or used for commercial circulars from third part, but only will be of internal use at viking.se. Your e-mail address will be used for order confirmation and for other information about your order. We reserve us the right, in some cases, to make advertising circulars to your e-mail address if you not have declared that you don’t want them. If you want to change your data or get removed from the file we ask you to contact our customer service.

The consumers (persons) right to regret a purchase at distance agreements
We follow the recommendations of the Konsumentverket for e-trade. A consumer has on her side a law of consumer's protection at distance agreements etc. It states that, in some cases, the consumer has the right to regret a purchase by sending a message of this within 14 days from the day the product or the essential part of the product was received.

Other
Fact- and price information is given with reservation for printing mistakes, price changes from suppliers, incorrect given technical specifications etc and sell-outs. The information which is given hereby is not constituting any promises about usage, adequacy, guarantee etc other than where is so clearly mentioned. viking.se reserves the right to changing all information without preceding notification.